Privacy Policy
SamparkApp ("SamparkApp", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, use our platform, contact us, or otherwise interact with our services.
1. Information we may collect
Depending on how you use SamparkApp, we may collect:
- Account and contact details, such as name, business name, work email, phone number, login details, and account preferences.
- Business and customer information you upload or process through the platform, such as lead records, contact details, conversation history, proposals, appointment details, catalogue information, and notes.
- Transaction and subscription information, such as selected plan, payment status, invoice details, credit usage, renewal status, and billing contact information. Payment details may be handled by a third-party payment provider rather than stored by us.
- Technical and usage data, such as IP address, browser and device information, log data, pages visited, feature usage, and diagnostic information.
- Communication data when you contact support, request a demo, submit a form, or communicate with us.
2. How we use information
We may use information to:
- Provide, operate, personalise, maintain, and improve SamparkApp and its features.
- Manage accounts, CRM records, lead workflows, automation rules, proposals, bookings, subscriptions, credits, and billing.
- Send service notices, account alerts, invoices, payment confirmations, renewal notices, and support responses.
- Enable integrations and workflows you choose to connect, subject to the permissions you grant.
- Monitor performance, prevent fraud or abuse, troubleshoot issues, maintain security, and enforce our terms.
- Analyse usage and business workflows to develop reporting, insights, and product improvements.
- Comply with applicable laws and respond to lawful requests.
3. Customer data and your responsibilities
You are responsible for ensuring that you have the necessary rights, permissions, notices, and lawful basis to upload or process personal data through SamparkApp, including data about leads, customers, employees, and contacts. You must comply with applicable privacy, marketing, telecommunication, and anti-spam requirements when using email, WhatsApp, SMS, calling, or other communication features.
Where SamparkApp processes personal data on your behalf, we will handle it to provide and support the service, subject to our agreement with you and applicable law.
4. Messaging, integrations, and third-party services
If you connect third-party platforms such as advertising networks, websites, email tools, messaging providers, calendars, or payment gateways, information may be exchanged as needed to provide the integration. Those providers may process information under their own terms and privacy policies. Review their policies and configure permissions carefully. Integration availability and data fields may vary.
Message delivery is subject to third-party providers, their policies, template approvals, consent requirements, rate limits, and charges.
5. Sharing and disclosure
We may share information with service providers who help us host, secure, maintain, analyze, communicate, or process payments; with third-party platforms you choose to connect; with professional advisers; where required by law; or in connection with a business restructuring, merger, or transfer. We do not intend to sell personal information as a standalone product.
6. Cookies and similar technologies
Our website or platform may use cookies and similar technologies for essential functionality, preferences, analytics, security, and performance. You can manage cookies through your browser settings. Disabling certain cookies may affect functionality.
7. Data retention and security
We retain information for as long as reasonably necessary to provide the service, maintain business and financial records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods may vary by data type and account settings. We use reasonable technical and organizational safeguards, but no online service or transmission method can be guaranteed completely secure.
8. Your choices and rights
Depending on applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing. We may need to verify your identity and may retain information where legally permitted or required.
9. Children’s privacy
SamparkApp is designed for business use and is not intended for children to use independently. Do not knowingly submit children’s personal information unless you have the legal authority and a lawful basis to do so.
10. International processing
Information may be processed in countries where we or our service providers operate. Where required, we will take appropriate steps for international transfers in accordance with applicable law.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on our website and revise the "Last updated" date. Where required by law, we will provide additional notice.
12. Contact us
For privacy questions, requests, or concerns, contact [email protected]. Include enough information for us to understand and respond to your request.