Return, Refund & Cancellation Policy
SamparkApp provides digital software services and subscription plans. This policy explains how subscription cancellations, refunds, recurring payments, and unused credits are handled. If applicable law provides a mandatory right that conflicts with this policy, the law will prevail.
1. Digital services and returns
Because SamparkApp provides digital access, software features, and/or service credits rather than physical goods, a physical-product return process generally does not apply. Review plan details, features, usage limits, and validity before purchase.
2. Month-on-month plans: no refund
Payments for month-on-month subscription plans are non-refundable once processed. If you cancel during a billing period, cancellation will ordinarily stop the next renewal, while access may continue until the end of the already-paid period, subject to the plan terms. No partial-period or unused-time refund is provided, except where required by applicable law or where SamparkApp confirms otherwise in writing.
3. Long-term plans and unused credits
For long-term plans, credits are valid only until the expiry date or end of the plan validity period stated at purchase or in the customer account. Any unused credits will lapse when plan validity expires. Unused credits are not refundable, redeemable for cash, or transferable unless a written offer or separate agreement expressly provides otherwise or applicable law requires it.
4. Cancellation of a plan
You may request cancellation using the cancellation option available in your account or by emailing [email protected] from your registered email address.
If the plan has recurring billing, cancellation will stop future renewals after it becomes effective. You may remain responsible for charges already due or processed.
Unless the plan details say otherwise, cancelling does not extend plan validity, restore expired credits, or convert unused credits into cash.
Keep any cancellation confirmation for your records. If you have an upcoming renewal, submit the request sufficiently in advance of the scheduled billing date.
5. Auto-debit and recurring payments
An auto-debit facility may be offered for eligible plans. When you authorize auto-debit, the selected payment provider may charge your payment method according to the recurring schedule and authorization you approved. You can request cancellation of future recurring charges through available account controls or support. You should also follow instructions provided by your bank or payment provider. A cancellation request may not reverse a debit already initiated or processed.
6. Invoices and payment confirmations
Invoices will be sent only to the email address registered to your SamparkApp account. Keep it current and check spam or junk folders. If you cannot locate an invoice or believe a payment was processed incorrectly, email [email protected] from your registered email address and include the transaction reference, date, and amount. Do not send full card numbers, passwords, or sensitive payment credentials.
7. Duplicate, failed, or incorrect payments
If you believe you were charged twice, charged the wrong amount, or charged after a cancellation took effect, contact [email protected] for review. We may request transaction details to investigate. If a verified billing error or duplicate charge is confirmed, any correction or refund will be handled in accordance with applicable law and the payment provider’s procedures.
8. Service issues
If a feature is not working as expected, contact [email protected] with a description of the issue, affected account, and relevant screenshots or reference IDs. We will review the report and, where appropriate, work to resolve it. A technical issue does not automatically create a refund entitlement; remedies will be assessed under the plan terms and applicable law.
9. Refund processing, where approved
Where a refund is required by law or expressly approved by SamparkApp, it will generally be processed through the original payment method where supported. The time taken for funds to appear may depend on the bank, card issuer, payment provider, or payment network.
10. Policy changes
We may update this policy from time to time. The latest version will be published on our website with its effective or last-updated date. Changes will not override rights that cannot legally be waived.
11. Contact for billing and cancellation queries
For questions about cancellation, credits, auto-debit, invoices, or refunds, email [email protected]. For faster assistance, write from your registered email address and include your account email and transaction reference where relevant.